Deadline of this Job: 02 October 2022
JOB DETAILS:• The Community mobilization Officer will perform COMMUNITY Mobilization activities according to SP protocols, security and hygiene measures in order to obtain results to determine the patient’s treatment in support of the SP MMNU in North Wollo different sites, Amhara Region. This position requires commitment and understanding of SP Mission and Statement of Faith, as well as agreement and compliance with the Samaritan’s Purse statement of faith and policies. At times the Community Mobilizer may be called upon to fulfill duties not directly involved with this job description.
Job Requirements
Key Responsibilities
• Mobilize internally displaced communities (IDPs) for various awareness creation and health promotion events.
• Control crowd during health service provision by mobile health and nutrition team.
• Make registration and keep updated demographic data on the number of IDPs
• Closely work with the MHNT as one of the team member.
• Create smooth relationship and closely work with the IDPs and their representatives.
• Link IDPs who need health service to the MHNT to seek proper health service.
• Undertake other additional activities as per the direction of immediate supervisor.
• Liaise with community leaders and other members of targeted communities in identifying community volunteers and existing community groups interested in health and nutrition activities.
• Conduct regular focus group discussions to identify existing barriers to uptake of services and develop communication strategies to overcome these barriers.
• Develop and conduct training for the community volunteers/group on positive health practices, safe motherhood, infant and young child feeding practices, and general child care and hygiene promotion.
• Support community sensitization activities at the clinics and in the community by community volunteers and other group.
• Identify and provide tools and IEC material to assist in dissemination of information.
• Prepare weekly work plan and ensure timely implementation of the project activities.
• Prepare activity reporting formats and collect weekly activity reports from community volunteers
Skills Required
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Attention to detail, anticipation and follow up are core values of the job function.
• Possesses strong organizational and problem-solving skills.
• Must be a self-starter and internally driven to success and hard work.
• Possesses strong cross-cultural communication skills, both written and verbal.
• Must be a humble team player
• Ability to be flexible and adaptable.
• Willingness to travel in and out of the field.
• Must have analytical and report writing skills.
• High level of integrity and stewardship
• Committed to the SP values and ethics
• Proficient in making clinical decisions in the care of the patient population serving.
Education / Experience Needed
• At least one years of relevant experience in the field.
• Grade 12 complete/10 plus TVT training/ diploma holder
• Good written and spoken ability of the local language
• Extremely flexible and has the ability to cope with stressful situations and frustrations.
• Interest in and ability to work in team.
• Ability and willingness to work in remote and potentially insecure environments.
Language
• Amharic
• English
Reasoning Ability
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical demands will be dependent upon situation and event
Work Environment
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Travelling
• Work in a security context that is fluid
• This is a non-contractual document that can be varied from time to time as circumstances dictate. This job description is intended to summarize the main duties and responsibilities of the post; this is not intended to be a full and exhaustive list of tasks. All SP staff is expected to demonstrate flexibility and willingness to perform appropriate tasks when the need arises.
Deadline of this Job: 13 October 2022
JOB DETAILS:Overview
Under the overall supervision of the Head of Resource Management in Ethiopia and direct supervision of the Information Technology Officer in Addis Ababa, and in close collaboration/coordination with the ICT Central Team at Headquarters (HQ) and Regional Office (RO), the successful candidate will provide technical support and services to users of IOM’s corporate applications and infrastructure, promoting a client and efficient service-oriented approach.
Responsibilities and Accountabilities:
1. Provide end-user support and ensure that all ICT Issue tickets and queries are logged and answered appropriately via email, telephone call, and/or in person by taking Issue ticket ownership – open, update, and close assigned tickets, meeting or exceeding Service Level Agreements (SLA)
• a. Take ownership of user problems and be proactive when dealing with user issues.
• b. Provide technical support such as immediate diagnosis and workarounds for reported incidents.
• c. Log all actions and steps taken to respond to an incident or to complete a request.
• d. Assist in determining root causes and propose resolutions for problems raised by reported incidents.
• e. Escalate to Global User Support (GUS) and supervisor when necessary and accordingly to identified priority levels.
2. Administering and monitoring local services, servers, systems, and networks and providing routine control of servers and data.
3. Maintain and monitor the efficient access and uptime to Local, Corporate, or Cloud Services.
4. Provide support, and/or assume a leadership role when required, for planned technology upgrades. Perform implementation and administration of system, application, and infrastructure components. Including support to ensure readiness for events and supporting the event’s technical activities.
5. Maintain, monitor, and support the effective utilization of communication equipment
(including but not limited to: PABX, videoconferencing equipment, and mobile devices)
6. Provide end-user training both as a technical support person in general and as a trainer for corporate applications and business processes. Provide guidance and training to colleagues as needed.
7. Produce and maintain relevant documentation and reference materials, including (but not limited to): ICT asset and software inventory, infrastructure diagrams, security documentation, and Identity and access management records. Recommend equipment and software replacements in a timely manner following the ICT asset lifecycle standards.
8. Assist in analyzing and correcting performance problems of networks, systems, and applications and recommend solutions to enhance functionality, reliability, and/or usability.
9. Administer and monitor server and workstation supporting systems such as patch management, antivirus, and backup, recommend and take appropriate actions when needed.
10. Participate in ensuring quality and continuous improvement measures following ICT Standards, Guidelines, and Policies.
11. Perform such other related duties as may be assigned.
Job Requirements
Educational Qualification:
• Completed Bachelors University degree or higher in Computer Science, Information Technology or a related field from an accredited academic institution, with three years of relevant professional experience in Helpdesk / Service Desk roles; or,
• Completed high school diploma/certificate from an accredited academic institution, with five years of relevant professional experience.
• Microsoft Certification (MCP or above) in Windows Server 2016 and/or Active Directory.
• Azure or AWS Associate Certification.
• Cisco Certified Network Associate (CCNA)
• Other industry certifications such as CompTIA, VCP or ITIL are a distinct advantage.
Experience:
• Extensive experience in direct user technical support and computer, network, and communication equipment troubleshooting are distinct advantages.
• Experience with configuring and troubleshooting Lenovo, Canon, Kyocera, and Cisco Network Devices.
• Working knowledge of Windows Server 2016/2019 software in a multi-site environment, TCP/IP Protocol, AD, DHCP, DNS, WINS, Cisco Router Configuration, Windows 8 & 10 administration MS Office 2013/2016, and MS Office 365.
• Correctly applies knowledge of specialized IT disciplines.
Languages:
• Fluency in English (oral and written) is required.
• Working knowledge of the local language is an advantage. Knowledge of other languages is desirable.
Competencies:
The incumbent is expected to demonstrate the following values and competencies:
Values
• Inclusion and respect for diversity: Respect and promotes individual and cultural differences; encourage diversity and inclusion wherever possible.
• Integrity and transparency maintain high ethical standards and act in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates the ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioral indicators level 1
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Deadline of this Job: 13 October 2022
JOB DETAILS:Overview
Under the direct daily administrative supervision of the Head of Sub Office and direct operational supervision of the Information Technology Officer in Addis Ababa, and in close collaboration/coordination with the ICT Central Team in Headquarters (HQ) and Regional Office (RO), the successful candidate will provide technical support and services to users of IOM’s corporate applications and infrastructure, promoting a client and efficient service-oriented approach.
Responsibilities and Accountabilities:
1. Provide end-user support and ensure that all ICT Issue tickets and queries are logged and answered appropriately via email, telephone call, and/or in person by taking Issue ticket ownership – open, update, and close assigned tickets, meeting or exceeding Service Level Agreements (SLA)
• a. Take ownership of user problems and be proactive when dealing with user issues.
• b. Provide technical support such as immediate diagnosis and workarounds for reported incidents.
• c. Log all actions and steps taken to respond to an incident or to complete a request.
• d. Assist in determining root causes and propose resolutions for problems raised by reported incidents.
• e. Escalate to Global User Support (GUS) and supervisor when necessary and accordingly to identified priority levels.
2. Administering and monitoring local services, servers, systems, and networks and providing routine control of servers and data.
3. Maintain and monitor the efficient access and uptime to Local, Corporate, or Cloud Services.
4. Provide support, and/or assume a leadership role when required, for planned technology upgrades. Perform implementation and administration of system, application, and infrastructure components. Including support to ensure readiness for events and supporting the event’s technical activities.
5. Maintain, monitor, and support the effective utilization of communication equipment
(including but not limited to: PABX, videoconferencing equipment, and mobile devices)
6. Provide end-user training both as a technical support person in general and as a trainer for corporate applications and business processes. Provide guidance and training to colleagues as needed.
7. Produce and maintain relevant documentation and reference materials, including (but not limited to): ICT asset and software inventory, infrastructure diagrams, security documentation, and Identity and access management records. Recommend equipment and software replacements in a timely manner following the ICT asset lifecycle standards.
8. Assist in analyzing and correcting performance problems of networks, systems, and applications and recommend solutions to enhance functionality, reliability, and/or usability.
9. Administer and monitor server and workstation supporting systems such as patch management, antivirus, and backup, recommend and take appropriate actions when needed.
10. Participate in ensuring quality and continuous improvement measures following ICT Standards, Guidelines, and Policies.
11. Perform such other related duties as may be assigned.
Job Requirements
Educational Qualification:
• Completed Bachelors University degree or higher in Computer Science, Information Technology or a related field from an accredited academic institution, with three years of relevant professional experience in Helpdesk / Service Desk roles; or,
• Completed high school diploma/certificate from an accredited academic institution, with five years of relevant professional experience.
• Microsoft Certification (MCP or above) in Windows Server 2016 and/or Active Directory.
• Azure or AWS Associate Certification.
• Cisco Certified Network Associate (CCNA)
• Other industry certifications such as CompTIA, VCP or ITIL are a distinct advantage.
Experience:
• Extensive experience in direct user technical support and computer, network, and communication equipment troubleshooting are distinct advantages.
• Experience with configuring and troubleshooting Lenovo, Canon, Kyocera, and Cisco Network Devices.
• Working knowledge of Windows Server 2016/2019 software in a multi-site environment, TCP/IP Protocol, AD, DHCP, DNS, WINS, Cisco Router Configuration, Windows 8 & 10 administration MS Office 2013/2016, and MS Office 365.
• Correctly applies knowledge of specialized IT disciplines.
Languages:
• Fluency in English (oral and written) is required.
• Working knowledge of the local language is an advantage. Knowledge of other languages is desirable.
Competencies:
The incumbent is expected to demonstrate the following values and competencies:
Values
• Inclusion and respect for diversity: Respect and promotes individual and cultural differences; encourage diversity and inclusion wherever possible.
• Integrity and transparency maintain high ethical standards and act in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates the ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioral indicators level 1
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Deadline of this Job: 13 October 2022
JOB DETAILS:Overview
Under the direct daily administrative supervision of the Head of Sub Office in xxxxJijiga and direct operational supervision of the Information Technology Officer in Addis Ababa, and in close collaboration/coordination with the ICT Central Team in Headquarters (HQ) and Regional Office (RO), the successful candidate will provide technical support and services to users of IOM’s corporate applications and infrastructure, promoting a client and efficient service-oriented approach.
Responsibilities and Accountabilities:
1. Provide end-user support and ensure that all ICT Issue tickets and queries are logged and answered appropriately via email, telephone call, and/or in person by taking Issue ticket ownership – open, update, and close assigned tickets, meeting or exceeding Service Level Agreements (SLA)
• a. Take ownership of user problems and be proactive when dealing with user issues.
• b. Provide technical support such as immediate diagnosis and workarounds for reported incidents.
• c. Log all actions and steps taken to respond to an incident or to complete a request.
• d. Assist in determining root causes and propose resolutions for problems raised by reported incidents.
• e. Escalate to Global User Support (GUS) and supervisor when necessary and accordingly to identified priority levels.
2. Administering and monitoring local services, servers, systems, and networks and providing routine control of servers and data.
3. Maintain and monitor the efficient access and uptime to Local, Corporate, or Cloud Services.
4. Provide support, and/or assume a leadership role when required, for planned technology upgrades. Perform implementation and administration of system, application, and infrastructure components. Including support to ensure readiness for events and supporting the event’s technical activities.
5. Maintain, monitor, and support the effective utilization of communication equipment
(including but not limited to: PABX, videoconferencing equipment, and mobile devices)
6. Provide end-user training both as a technical support person in general and as a trainer for corporate applications and business processes. Provide guidance and training to colleagues as needed.
7. Produce and maintain relevant documentation and reference materials, including (but not limited to): ICT asset and software inventory, infrastructure diagrams, security documentation, and Identity and access management records. Recommend equipment and software replacements in a timely manner following the ICT asset lifecycle standards.
8. Assist in analyzing and correcting performance problems of networks, systems, and applications and recommend solutions to enhance functionality, reliability, and/or usability.
9. Administer and monitor server and workstation supporting systems such as patch management, antivirus, and backup, recommend and take appropriate actions when needed.
10. Participate in ensuring quality and continuous improvement measures following ICT Standards, Guidelines, and Policies.
11. Perform such other related duties as may be assigned.
Job Requirements
Educational Qualification:
• Completed Bachelors University degree or higher in Computer Science, Information Technology or a related field from an accredited academic institution, with three years of relevant professional experience in Helpdesk / Service Desk roles; or,
• Completed high school diploma/certificate from an accredited academic institution, with five years of relevant professional experience.
• Microsoft Certification (MCP or above) in Windows Server 2016 and/or Active Directory.
• Azure or AWS Associate Certification.
• Cisco Certified Network Associate (CCNA)
• Other industry certifications such as CompTIA, VCP or ITIL are a distinct advantage.
Experience:
• Extensive experience in direct user technical support and computer, network, and communication equipment troubleshooting are distinct advantages.
• Experience with configuring and troubleshooting Lenovo, Canon, Kyocera, and Cisco Network Devices.
• Working knowledge of Windows Server 2016/2019 software in a multi-site environment, TCP/IP Protocol, AD, DHCP, DNS, WINS, Cisco Router Configuration, Windows 8 & 10 administration MS Office 2013/2016, and MS Office 365.
• Correctly applies knowledge of specialized IT disciplines.
Languages:
• Fluency in English (oral and written) is required.
• Working knowledge of the local language is an advantage. Knowledge of other languages is desirable.
Competencies:
The incumbent is expected to demonstrate the following values and competencies:
Values
• Inclusion and respect for diversity: Respect and promotes individual and cultural differences; encourage diversity and inclusion wherever possible.
• Integrity and transparency maintain high ethical standards and act in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates the ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioral indicators level 1
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.