Deadline of this Job: 29 September 2022
JOB DETAILS:
The Job
• As part of its corporate strengthening efforts to grow its audience and potential customer base, Dawit Dreams would like to hire a Customer Service Manager to oversee the overall customer flow and continue to offer world class customer service for customers that walk in the door with high level expectation. This position will report to the Deputy CEO and will lead a small team of customer service representatives.
• This position will also work with the different department heads to make sure customer questions and concerns are addressed in a timely manner and that all data is captured at the initial point of contact. You would need to work on evenings and weekends.

Duties and Responsibilities
• Instills a strong customer service ethic in the team through active communications, regular update, constructive feedback, set the tone based on daily expectations.
• Provides on the spot coaching and monitoring of customer interaction to capture learning
• Works with different department heads to have a feel of what customers’s feedbacks - Establish service standards, customer service policies, procedures and in house manuals based on feedback received from the team and customers
• Handles all customer escalations, client management and ensures to offer immediate resolutions through guiding, coaching and mentoring the staff
• Respond to customers’ demands in a timely and professional manner
• Supervise the daily operations of the department and create a streamlined flow - Provides input for organizational efficiency on policies and procedures.
• Maintain an on-going relationship with current & former students/clients by implementing a system that will help increase client retention
• Implement a world class customer service standard by making sure each clients receives immediate response at their first call or visit
• Setting attainable targets for customer satisfaction and work with the team on methods to meet the target
• Create a system to incentivize customers’ loyalty (ex: loyalty program to encourage customers to refer friends and family)
• Work closely with the marketing department and present different offerings to help increase awareness among team members and customers
• Team up with the Head of Product to provide insightful feedback to help develop strong and relatable training materials.
• Implement customer satisfaction survey often to gauge where the company stands - Responsible for the professional development of the team of direct reports.

Job Requirements
Qualifications and Skills

• A minimum of Bachelors degree in Marketing, Communication from a recognized University with a GPA of 3.0 or higher and at least 5 years of experience in a leadership role in similar customer facing sectors
• Experience in handling call centers
• The ability to work well under severe pressure and to handle criticism well
• Experience using CRM (Client Relationship Management) database
• Diverse administration and customer service skills
• Excellent listening, attention to details, time management and negotiation skills
• Strong leadership, problem solving and critical thinking skills


Deadline of this Job: 24 September 2022
JOB DETAILS:
Job Description
• Is responsible to make/Check front office customer service support at the branch.
• will handle/Check account maintenance, payment and collection transactions and respond to customer enquiries,
• handles cash and non-cash transactions and all customer requests at the branch.

Job Requirements
Education

• Bachelor Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration or related fields of studies.

Experience Requirement
• 1 (One) relevant experience in a Bank

Competencies Required
• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system

Deadline of this Job: 24 September 2022
JOB DETAILS:
Job Description
• Is responsible to make/Check front office customer service support at the branch.
• will handle/Check account maintenance, payment and collection transactions and respond to customer enquiries,
• handles cash and non-cash transactions and all customer requests at the branch.

Job Requirements
Education Requirements
• Bachelor Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration or related fields of studies.

Experience Requirement
• 2 (Two) years of relevant experience in a Bank.

Competencies Required
• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system


Deadline of this Job: 24 September 2022
JOB DETAILS:
Job Description
• Provides front office customer service support at the Branch
• Handles account management transactions
• Respond to customer enquiries
• Handles cash and non-cash transactions and all customer requests at the branch.

Job Requirements
Educations

• Bachelor Degree in Banking & Insurance, Accounting, Management, Economics, Business Administration or related fields of studies.

Experience Requirement
• 4 (Four) years of relevant experience in a Bank

Competencies Required
• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system