Deadline of this Job: 21 September 2022
JOB DETAILS:
• Maintains account opening register books
• Takes the necessary care when disclosing balances or issuing documents
• Checks and counter signs tickets and negotiable instruments. Handles international money transfers like Western union
• Ensures that accounts are opened properly, and the necessary details are put into the system properly

Job Requirements
Qualification

• BA Degree in Accounting/Finance/Banking and Finance /Management/Economics or other related fields.

Experience
• 1 year of Experience in Banking operation as a CSO.


Deadline of this Job: 21 September 2022
JOB DETAILS:
• Counter checks and process loan applications to establish accuracy of analysis and correctness of information provided by customer or the concerned branches.
• Examines relevant documents and appraises the credit worthiness of applicants and their ability to settle loan within the agreed time frame.
• Examines and tests the financials statements of applicant's using various financial analysis techniques and determines the liquidity and profitability of applicant's business.

Job Requirements
Qualification

• BA Degree in Accounting/Finance/Banking and Finance /Management/Economics or other related fields.

Experience
• 3 years of Experience in Banking operation as a CSO.

Deadline of this Job: 25 September 2022
JOB DETAILS:
Job Summary
• The Branch Relationship Officer will be responsible for achieving business growth for Retail & MSME/ IFB Banking by providing quality relationship management to new and existing customers at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities

Job Requirements
Academic & Professional Qualification

• Bachelor Degree in business administration, banking, finance, management or related fields.
• Trainings and courses in banking operations (IFB, domestic, credit and international banking operations)

Experience
• Minimum of four (4) years successful experience in banking or customer contact role

Behavioral Competency
• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency
• Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products.
• Commercial awareness to understand and apply commercial and financial principles to business thinking.
• Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
• Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
• Knowledge of Interest Free Banking (IFB) operations, IFB Deposit & Investment/financing products.
• Knowledge of IFB mode of finance/investments and associated risks.
• Knowledge of Shari’ah principles pertaining to IFB business

Deadline of this Job: 24 September 2022
JOB DETAILS:
About Dugda Construction PLC
• Dugda construction Plc, a privately owned construction firm, with an ambition to play significant role by applying the latest construction techniques, technologies and practices. Dugda offers a full range of construction and civil engineering services by tailoring its service to meet client’s requirement and engaged in Building construction (BC-1) Pile foundation work contractor (SC-1) and Ready-Mix concrete supply.

Main Purpose

• A customer Services Officer is responsible for delivering services to customers as part of a Marketing management team handle transactions for clients, manage individual client caseloads and escalate complex matters higher up the chain. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support in related to documentation.

Main responsibilities
• Provide client support services in accurate and timely manner.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Inform management about complex client issues and resolutions.
• Answer customer inquiries via phone, email, and in-person
• Update customer records in the system, including notes about interactions, delivery details….
• Create and maintain reports about customer interactions
• Provide all the required customer related information to other departments
• Follow up and collect daily production report from production department and update customer database daily
• Follow up the client to settle any remaining payments and finalize documentation
• Communicate in advance to the clients and update for any change the company implement.
• Prepare Performa, Contract agreement, Production order and submit to the concerned departments
• file properly all valued documents related to sales and marketing department
• Encourage customers to complete surveys
• Work in compliance with company policies and procedures.

Department: Sales and Marketing
Employment Term: Indefinite period


Job Requirements
Qualification

• Minimum B.A. degree in Marketing Management, Business Management and/or BSC in Civil engineering
• At least 3 plus years of relevant sales and customer service experience with good communication skill

Deadline of this Job: 25 September 2022
JOB DETAILS:
Job Summary
• The Branch Relationship Officer will be responsible for achieving business growth for Retail & MSME/ IFB Banking by providing quality relationship management to new and existing customers at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities

Job Requirements
Academic & Professional Qualification

• Bachelor Degree in business administration, banking, finance, management or related fields.
• Trainings and courses in banking operations (IFB, domestic, credit and international banking operations)

Experience
• Minimum of four (4) years successful experience in banking or customer contact role
• Required Behavioral Competency
• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Behavioral Competency
• Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products.
• Commercial awareness to understand and apply commercial and financial principles to business thinking.
• Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
• Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
• Knowledge of Interest Free Banking (IFB) operations, IFB Deposit & Investment/financing products.
• Knowledge of IFB mode of finance/investments and associated risks.
• Knowledge of Shari’ah principles pertaining to IFB business

Language Ability: -
• Ability to communicate in local languages is an added advantage.
• Female applicants are highly encouraged to apply.

Deadline of this Job: 25 September 2022
JOB DETAILS:
Job Summary
• The Contact Centre (Back Office) is responsible for responding to customer request/ enquiries via social media platforms (Facebook, Twitter, LinkedIn etc.). He/she will escalate and follow up as necessary, in order to ensure that quality customer service is maintained at all times and complies with the established service standards

Job Requirements
Academic & Professional Qualification

• Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration

Experience
• At least four (4) year experience in a banking operations

Behavioral Competency
• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency
• Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
• Knowledge of relevant products and services.