Customer Service Manager I -For Branches Under Hawassa District Office job at Dashen Bank S.C
Website :
16 Days Ago
Linkedid Twitter Share on facebook
 

Vacancy title:
Customer Service Manager I -For Branches Under Hawassa District Office

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Dashen Bank S.C

Deadline of this Job:
24 June 2022  

Duty Station:
Within Ethiopia , Addis Ababa , Horn of Africa

Summary
Date Posted: Tuesday, June 14, 2022 , Base Salary: Not Disclosed

Similar Jobs in Ethiopia
Learn more about Dashen Bank S.C
Dashen Bank S.C jobs in Ethiopia

JOB DETAILS:
Job Description
• Customer Service Manager I -For Branches Under Hawassa District Office

• DB/ Vacancy- 0089/22

Job Summar
• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements
• Academic & Professional Qualification

• Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience
• Minimum of Six (6) years banking experience
• Required Behavioral & Leadership Competency

• Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

• Creativity and innovation skill

• Action oriented

• Quality focus and attention to detail

• Professionalism and integrity in line with Dashen Bank Values

• Good oral and written communication skills

• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skill (internal & external)

• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Project management skills

Language Ability: -
• Ability to communicate in local languages is an added advantage.


Work Hours: 8


Experience in Months: 72

Level of Education:
Bachelor Degree

Job application procedure

Interested and qualified applicants should apply through
https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDW4jw3ZKRnaxBtKmvyXD88cZUQVpXQVRXSzZYMlBJOTQxV1ZZR0ozWUEzTSQlQCNjPTEu 

• Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the question


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Accounting/ Finance jobs in Ethiopia
Job Type: Full-time
Deadline of this Job: 24 june 2022
Duty Station: Addis Ababa
Posted: 14-06-2022
No of Jobs: 1
Start Publishing: 14-06-2022
Stop Publishing (Put date of 2030): 14-06-2065
Apply Now

Notification Board:

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.