Customer Service Manager I -For Branches Under Hawassa District Office job at Dashen Bank S.C
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Vacancy title:
Customer Service Manager I -For Branches Under Hawassa District Office

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Dashen Bank S.C

Deadline of this Job:
24 June 2022  

Duty Station:
Within Ethiopia , Addis Ababa , Horn of Africa

Date Posted: Tuesday, June 14, 2022 , Base Salary: Not Disclosed

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Job Description
• Customer Service Manager I -For Branches Under Hawassa District Office

• DB/ Vacancy- 0089/22

Job Summar
• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements
• Academic & Professional Qualification

• Bachelor degree in a business related field e.g. accounting, management, economics, business administration

• Minimum of Six (6) years banking experience
• Required Behavioral & Leadership Competency

• Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

• Creativity and innovation skill

• Action oriented

• Quality focus and attention to detail

• Professionalism and integrity in line with Dashen Bank Values

• Good oral and written communication skills

• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skill (internal & external)

• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Project management skills

Language Ability: -
• Ability to communicate in local languages is an added advantage.

Work Hours: 8

Experience in Months: 72

Level of Education:
Bachelor Degree

Job application procedure

Interested and qualified applicants should apply through 

• Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the question

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Job Info
Job Category: Accounting/ Finance jobs in Ethiopia
Job Type: Full-time
Deadline of this Job: 24 june 2022
Duty Station: Addis Ababa
Posted: 14-06-2022
No of Jobs: 1
Start Publishing: 14-06-2022
Stop Publishing (Put date of 2030): 14-06-2065
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