Cashier/Receptionist job at Addis Ababa Silk Road General Hospital

Vacancy title:
Cashier/Receptionist

[ Type: FULL TIME , Industry: Health Care , Category: Customer Service ]

Jobs at:

Addis Ababa Silk Road General Hospital

Deadline of this Job:
07 June 2022  

Duty Station:
Within Uganda , Addis Ababa , East Africa

Summary
Date Posted: Thursday, June 02, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Cashier/Receptionist

MAJOR RESPONSIBILITY
REGISTRATION
• Ensure the name of the customer and the collected amount are accurate, balance the cash register, and generate reports for credit and debit sales.
• Check the Credit customer documents are correct (Eligible for the service, has stamp & ID)

COLLECTION OF REVENUE
• The cashier is tasked with receiving payments from clients through the facilities' approved payment platforms.
• Issuing official receipts for all cash transactions
• Collect revenue by recording financial information; collecting charges for services; and record third-party claims.
• Generating invoices for relevant clients e.g. insured clients seeking services.
• Enforce credit policies.
• Understand insurance packages and make necessary documents available to Insurance agents when the need arises.
• Ensure appropriate insurance guidelines are followed when providing services to clients. e.g. verification of identity, running smart cards appropriately.
• Deposit cheques and/or cash to approved bank accounts and maintain appropriate supporting documents.
• Sort, count and wrap currency and coins and deposit the collected amount to the bank on time.
• Daily issue Z-Report
• Calculate total payments received during a time and reconcile this with total sales. (Compute and record totals of transactions.)

DOCUMENTATION
• Responsible for documenting revenues received by ensuring correct receipting or invoicing as per the transaction being performed.
• Responsible for compiling and reporting the revenue collected at the end of each business day, using approved reporting templates.
• Maintain an up-to-date inventory of all facility inventory related to the cashier duties e.g. PDQ machines, mobile phones used to verify customer payments, and sufficient stationery needed to run the office.
• Managing patients’ health data and other personal information and maintaining the confidentiality of said data.
• Maintain relevant databases and filing systems.
• Maintain petty cash logs,
• Ensure documentation to support the submission of insurance claims is in place

ADMINISTRATION AND OPERATIONS

• Undertake daily administrative tasks to ensure the functionality and coordination of the facility
• Ensure all financial activities meet standards set forth in organizational policies and protocols
• Give appointments to patients who want to see the doctor and inform the doctor of their arrival
• Resolve customer complaints, guide them and provide relevant information
• Deliver MRI and CT request papers to Radiographers.
• Maintain clean and tidy work areas
• Maintain confidentiality of all doctor, staff, and patient information.
• Liaise between medical departments with discretion and professionalism
• Adhere to policy and procedures during all activities.
• Assist with admissions/treatment as per agreed protocols.
• Communicate medical results to patients under clinical supervision.

CUSTOMER SERVICE
• Provide clear information to clients regarding services at the AASRGH,
• Provide timely feedback to clients to ensure high customer satisfaction.
• Provide support during evacuation of patients from the facility e.g. calling insurance company, contacting appropriate evacuation service, etc. in collaboration with the clinical team.
• Inform patients when test results have been confirmed
• Greet and attend to patients in person and over the phone.
• Professionally assist doctors, staff, visitors, and patients.
• Answer all phone calls in a professional and courteous manner.
• Perform all duties within AASRGH regulations.

Job Requirements
• Work experience as a Cashier in the hospital or in a similar role
• Familiarity with cash register and POS if possible.
• Degree/Diploma in Accounting or related field.
• Knowledge of office management systems and procedures
• Proficiency in MS Office (MS Excel and MS Word)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Interpersonal Communication/Written and Verbal Communication
• Punctuality, Strong communication, and time management skills
• Customer satisfaction-oriented
• Strong organizational skills with the ability to multi-task
• Experience in and understanding basic financial management.
• Language: Fluent in English (oral & written).

Work Hours: 8


Experience in Months: 24

Level of Education:
Postgraduate Degree

Job application procedure
Please note that we do not accept applicants in person. Interested applicants shall send their updated resume and application letter by mentioning “Cashier/Receptionist” on the subject line only to silkroadhospital@gmail.com 
Only shortlisted candidates will be contacted.


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Job Info
Job Category: Accounting/ Finance jobs in Ethiopia
Job Type: Full-time
Deadline of this Job: 07 June 2022
Duty Station: Addis Ababa
Posted: 02-06-2022
No of Jobs: 1
Start Publishing: 02-06-2022
Stop Publishing (Put date of 2030): 02-06-2065
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